Privacy Notice

This Privacy Notice describes how Realscore Home Insights ("we", "us", "our") collects and uses personal data when you use RealScore. We are the data controller for personal data processed through the Service.

• Email address — to associate reports with repeat use and understand whether people return to generate additional reports.
• Property details you submit — country, state, city, area, postal code, landmark, asking price, property type, and any concerns you describe — to generate the report you requested.
• Generated report — stored on our infrastructure so we can re-send it to you on request.
• Technical metadata — user-agent, timestamps, and basic device info for security and abuse prevention.
• Feedback you submit — your responses to our report-feedback form, used to improve the Service.
• Feedback contact permission — whether you have chosen to let us contact you about your RealScore experience, and when you gave that permission.

We do not collect or store payment card details — Paddle handles all payment data.

• To generate and deliver the report you ordered (contract performance).
• To process your payment via Paddle and provide post-sale support (contract performance / legal obligation).
• To improve report quality (legitimate interests).
• To understand repeat usage and how many reports people generate (legitimate interests).
• To contact you for feedback only when you have actively chosen to allow it (consent).
• To detect and prevent fraud or abuse (legitimate interests).

• Paddle — our Merchant of Record. Handles checkout, payment, tax, invoicing, and refunds. See Paddle's privacy notice.
• Lovable — hosts the application and database infrastructure.
• Generative AI providers (Google Gemini via Lovable's AI gateway) — process the property details to produce the report. Inputs are sent without identifying information.
• Authorities — only where required by law.

We retain generated reports, associated email addresses, and feedback-contact choices for as long as the report remains useful to you (typically 24 months), then delete them. Feedback may be retained in aggregated, anonymised form indefinitely.

Depending on where you live you have rights to access, correct, delete, or export your personal data, and to object to or restrict our processing. To exercise any of these rights, email vijith.pad@gmail.com. You may also withdraw feedback-contact permission at any time using that address. We respond within 30 days.

We use industry-standard encryption in transit (TLS) and at rest, role-based access controls, and audit logging to protect personal data.

We use only essential cookies and browser storage required to operate the Service (such as remembering your report for recovery on the same device).

Questions, complaints or data requests: vijith.pad@gmail.com.